Question 1

Are these original paintings?

Accepted Answer

Yes. The focus right now is original work, painted by Ken and sold once. Each original is one-of-one, so when a piece sells its page shows as sold.

Question 2

Where does the artwork ship from?

Accepted Answer

Everything ships from the studio in Hilo, Hawaii. Ken and Donna pack and post every original themselves rather than using a warehouse.

Question 3

How much is shipping?

Accepted Answer

Smaller works ship at a predictable flat rate that is shown at checkout. Larger canvases need crating and freight, so the studio confirms the exact cost with you before charging anything. We would rather quote honestly than promise a number we cannot hold.

Question 4

Do you ship internationally?

Accepted Answer

Yes, but rates vary a lot by destination and size. Contact the studio with the piece and your country and you will get a real number.

Question 5

Can I buy a print instead?

Accepted Answer

Prints are limited at the moment. A print-on-demand partner is being selected, and once it is connected you will be able to choose sizes, canvas and framing directly on the site. Until then, ask the studio what is available for a particular image.

Question 6

Are the paintings framed?

Accepted Answer

Most works are sold unframed so you can choose a frame that suits your space. Ask about a specific piece if you need it framed before it ships.

Question 7

Can I commission something?

Accepted Answer

Yes. Ken takes a small number of commissions each year, usually within an existing series. Share the space, palette and feeling you want and the studio will tell you what is realistic.

Question 8

What does the I Am series mean?

Accepted Answer

It explores the relationship between the colours a person is drawn to and their personality. Most of Ken's collections start with a question like that rather than as decoration.

Question 9

How do I pay?

Accepted Answer

Checkout is card based and handled in one step on the site. Payment processing is currently in test mode while the studio's account is finalised.

Question 10

What if the piece arrives damaged?

Accepted Answer

Photograph it and email the studio immediately. Everything ships insured and Ken and Donna will make it right.

Frequently asked